Term and Conditions

Welcome to Out Shino (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website outshino.com and your purchases of our British-designed wardrobe essentials. By accessing our site and making purchases, you agree to these terms.

1.1 Access and Eligibility

Our website is intended for customers aged 18+ who wish to purchase contemporary British fashion. By using our site, you confirm you meet age requirements and will provide accurate information.

1.2 Intellectual Property Rights

All content on our site, including designs, logos, product imagery, and text, is our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

2.1 Product Descriptions

We take care to accurately describe our:

• Dresses (including midi styles)
• Jeans
• Jumpsuits & Playsuits
• Tops

Colours may vary slightly due to monitor settings. Sizes follow UK standards – please refer to our sizing guides.

2.2 Availability

All items are subject to availability. We reserve the right to limit quantities and refuse orders.

3.1 Order Process

Orders constitute an offer to purchase. We confirm acceptance when we email your order confirmation. Processing takes 1-2 business days at our Manchester studio.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the total amount to your selected payment method.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days post-dispatch
• Free Shipping: Via EMS for orders over £50, delivered in 15-25 business days (excludes certain Asian/remote regions)

4.2 Delivery Responsibilities

You are responsible for:

• Providing accurate shipping information
• Any customs fees or import duties
• Inspecting goods upon delivery

5.1 Return Policy

We accept returns within 15 days of delivery for most items if:

• Unworn, unwashed, with tags attached
• In original packaging with proof of purchase

Exceptions: “Final Sale” premium jeans and limited-edition jumpsuits cannot be returned.

5.2 Return Process

Email [email protected] with:

• Order number
• Item details
• Return reason
• Refund/exchange preference

We’ll provide return instructions within 24 hours (weekdays).

5.3 Refunds

Refunds are issued within 5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless we made an error.

5.4 Exchanges

We happily exchange for available items. For midi dresses and jumpsuits, our team may offer sizing advice.

6.1 Account Security

You must keep account credentials confidential and notify us immediately of any unauthorized use.

6.2 Prohibited Conduct

You agree not to:

• Use our site fraudulently
• Attempt to access others’ accounts
• Introduce malware or disrupt our operations
• Use our designs for commercial purposes

7.1 Product Use

We’re not liable for:

• Any allergic reactions to materials
• Personal injury from product use
• Indirect damages (lost profits, data loss)

7.2 Force Majeure

We’re not responsible for delays caused by events beyond our reasonable control (natural disasters, strikes, etc.).

Your privacy matters. Our Privacy Policy details how we collect, use, and protect your data in compliance with UK GDPR.

We may update these terms periodically. The “Last Updated” date at the top indicates when changes were made. Continued use after changes constitutes acceptance.

These terms are governed by English law. Any disputes will be resolved in English courts.

For questions about these terms:

We’re committed to resolving concerns with the same care we put into designing our collections.