At Out Shino, we combine British-designed wardrobe essentials with exceptional customer service. Our transparent shipping and returns policies ensure you can shop our collections with complete confidence.

Shipping Information

Order Processing

We carefully prepare each order at our Manchester studio within 1-2 business days of receiving your payment.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

  • Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping – via EMS (for orders over £50)
    • Delivery within 15-25 business days after dispatch
    • Available to most destinations (excluding certain Asian and remote regions)

Note: Delivery times are estimates and may vary depending on customs processing in your country. We recommend choosing standard shipping if you need your items more quickly.

Our Returns Promise

We accept returns within 15 days of delivery for most items in our collections, provided they meet these conditions:

  • Unworn, unwashed, and in original condition
  • All tags and original packaging intact
  • Accompanied by proof of purchase

Important Exception: Certain premium jeans and limited-edition jumpsuits marked as “Final Sale” cannot be returned or exchanged. This will be clearly indicated on relevant product pages.

How to Return an Item

Step 1: Submit Your Return Request

Email our Manchester customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Use this template for your email:

Subject: Return Request – Order #[Your Order Number]

Dear Out Shino Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Items to return:

  • [Product Name] in [Size/Color]

Reason for return: [Please specify]

I would prefer: [Refund to original payment method / Exchange for [Product Name] in [Size/Color]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 24 hours (except weekends), we’ll email you:

  • A prepaid return label (for UK returns)
  • International return instructions (if applicable)
  • Our Manchester return address

Step 3: Package & Ship Your Return

Securely package your items using the original packaging if possible. Include the completed returns form (provided with your order) and attach the return label.

Step 4: Processing Your Return

Once received at our Manchester studio, we’ll inspect your items within 3 business days and notify you via email about the status of your return.

Refund Timeline & Methods

Approved refunds will be processed within 5 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards & PayPal: 3-10 business days to appear on your statement
  • JCB Cards: May take additional 2-3 business days for international processing

Note: Original shipping fees are non-refundable except in cases of our error. For exchanges, we’ll cover standard shipping costs for the replacement item to most destinations.

Exchange Policy

Prefer a different size or color of our British-designed essentials? We’re happy to facilitate exchanges for available items:

  • Follow the standard return process above, indicating your exchange preference
  • We’ll ship your replacement item once the return is received
  • For size exchanges of our signature midi dresses or jumpsuits, our team may contact you for personalized fitting advice

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with “URGENT: INCORRECT/DAMAGED ITEM” in the subject line. We’ll arrange expedited resolution, typically within 48 hours.

International Returns

For customers outside the UK returning items:

  • You’re responsible for return shipping costs unless the return is due to our error
  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a tracked service (DHL or FedEx) for your protection

Need Assistance?

Our Manchester-based customer care team is here to help with any questions about shipping or returns. Contact us at:

We’re committed to resolving your concerns with the same care we put into designing our collections.

Last Updated: [Insert Date]