At Out Shino, we take pride in crafting British-designed wardrobe essentials with the same attention to detail we apply to our customer service. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Returns Promise

We accept returns within 15 days of delivery for most items in our collections, provided they are:

  • Unworn, unwashed, and in original condition
  • With all tags and original packaging intact
  • Accompanied by proof of purchase

Note on Final Sale Items: Certain premium jeans and limited-edition jumpsuits marked as “Final Sale” cannot be returned or exchanged. This will be clearly indicated on product pages.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our Manchester-based customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Out Shino Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Items to return: – [Product Name] in [Size/Color] – [Product Name] in [Size/Color] Reason for return: [Please specify] I would prefer: [Refund to original payment method / Exchange for [Product Name] in [Size/Color]] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 24 hours (except weekends), we’ll email you:

  • A prepaid return label (for UK returns)
  • International return instructions (if applicable)
  • Our Manchester return address

Step 3: Package & Ship Your Return

Securely package your items using the original packaging if possible. Include the completed returns form (provided with your order) and attach the return label.

Step 4: Processing Your Return

Once received at our Manchester studio, we’ll inspect your items within 3 business days and notify you via email about the status of your return.

Refund Timeline & Methods

Approved refunds will be processed within 5 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards & PayPal: 3-10 business days to appear on your statement
  • JCB Cards: May take additional 2-3 business days for international processing

Note: Original shipping fees are non-refundable except in cases of our error. For exchanges, we’ll cover standard shipping costs for the replacement item to most destinations (excluding certain Asian and remote regions).

Exchange Policy

Prefer a different size or color of our British-designed essentials? We’re happy to facilitate exchanges for available items:

  1. Follow the standard return process above, indicating your exchange preference
  2. We’ll ship your replacement item once the return is received
  3. For size exchanges of our signature midi dresses or jumpsuits, our team may contact you for personalized fitting advice

Damaged or Incorrect Items

If you receive a damaged or incorrect item (perhaps one of our premium tops instead of your selected jeans), please contact us immediately at [email protected] with “URGENT: INCORRECT/DAMAGED ITEM” in the subject line. We’ll arrange expedited resolution, typically within 48 hours.

International Returns

For customers outside the UK returning items:

  • You’re responsible for return shipping costs unless the return is due to our error
  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a tracked service (DHL or FedEx) for your protection

For any questions about our returns policy, contact our Manchester team at [email protected] or +44 [insert phone number]. We’re committed to resolving your concerns with the same care we put into designing our collections.

Last Updated: [Insert Date]