Welcome to our style hub! We’ve curated answers to your most pressing fashion queries about our British-designed collections, seamless delivery, and effortless returns. Because looking fabulous should be simple from start to finish.

Our Collections & Style

What makes Out Shino pieces special?
Each Out Shino garment is crafted with British fashion sensibility – think versatile midi dresses that transition from office to evening, curve-flattering jumpsuits, and statement tops designed to mix-and-match effortlessly. We focus on breathable fabrics and occasion-transitioning designs that become wardrobe heroes.
How do I style your bestselling jeans?
Our premium jeans pair perfectly with our range of tops for daytime chic, or dress them up with a silky blouse and heels for evening. For maximum versatility, consider our “capsule wardrobe” approach – select neutral jeans and layer with seasonal statement pieces.
Pro Tip: Combine multiple items (like jeans + 2 tops) to unlock free shipping while expanding your styling options.
Are your playsuits suitable for special occasions?
Absolutely! Our jumpsuits and playsuits are designed with special events in mind – from wedding-ready elegance to party-perfect silhouettes. Many customers (like James) use our express shipping specifically for last-minute events.

Ordering & Delivery

Where do you ship from?
All orders begin their journey at our Manchester design studio (15 Faulkner St) where our style team personally prepares each package with boutique-level care before dispatching worldwide (excluding some Asian and remote areas).
What are my delivery options?
🚀 Express Shipping (£12.95): For when you need that midi dress fast!
– 1-2 day processing + 10-15 day delivery via DHL/FedEx
– Real-time tracking from our warehouse to your door

🎁 Free Standard Shipping (Orders £50+): Our budget-friendly option
– 1-2 day processing + 15-25 day delivery via EMS
– Perfect for seasonal wardrobe updates
Why hasn’t my order arrived yet?
After 1-2 days processing, please allow:
– 10-15 business days for Express shipments
– 15-25 business days for Standard shipping

All packages include tracking – check your dispatch email or contact [email protected] for assistance. Delivery times may vary slightly during peak seasons.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout across all currencies. Your payment security is as important to us as your style satisfaction.
Can I change my order after payment?
We process orders quickly to get your fashion to you ASAP! Contact us within 2 hours at [email protected] with “URGENT ORDER CHANGE” in the subject line and we’ll do our best to accommodate.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date because true style confidence comes from knowing you’ve made the perfect choice. Items must be unworn with tags attached in original packaging.
Fashion Insider Tip: Many happy customers (like Lisa) find our sizing accurate by checking product measurements against their favorite existing garments.
How do I return an item?
Email [email protected] with your order number and return request. We’ll provide a return address (UK-based) and instructions. Returns typically process within 5 business days of receipt at our studio.
Do you offer exchanges?
Currently we process returns followed by new orders to ensure you receive fresh, quality-checked items. This also lets you select alternative colors/styles if available.

Still Have Questions?

Our Manchester-based customer service team understands both fashion emergencies and delivery queries. Contact us at [email protected] – we typically respond within 24 hours (except weekends).

At Out Shino, we believe great style delivery isn’t just about transporting garments – it’s about delivering confidence straight to your door. Happy styling!